Orders & Shipping
Content:
- Order turnaround
- Payment & security
- Shipping information
- Domestic & International - rates & times
- Duties & taxes on shipping
We offer worldwide shipping to most countries. If your country is not listed please contact us so we can get a quote for you.
We hope you find shopping with us easy and quick but if you have any questions, please don’t hesitate to let us know at office@thelermonthupton.com
Order turnaround
From the date of receiving an order, we aim to pack and dispatch within 1-5 business days which can be longer during holidays and sale periods. For domestic and international shipping times please see below.
Payment & security
Our website accepts Visa, Mastercard, Maestro, Amex and digital wallet payments on mobile with Apple pay and Google pay. Payment transactions are secure with Payment Card Industry (PCI) Data Security compliance.
Shipping information
Couriers We use FedEx as our primary international shipping partner due to their efficient and reliable service. For domestic shipping we use APC.
Dispatch Each item is packed and dispatched from our premises in the United Kingdom.
Stock items: home accessories, coat hooks, cards and prints we aim to dispatch within 1 -5 business days.
Custom-made items: furniture and lighting have longer lead times, and we aim to dispatch within 4-8 weeks.
Note: for custom-made furniture items please contact us for a shipping quote at office@thelermonthupton.com
Important information
We use a trackable, signed-for service and will email you the courier’s tracking number.
Whilst the courier will generally inform you of the progress of your parcel we strongly recommend you track the parcel yourself through the courier’s website.
If you are not available to receive your scheduled delivery please arrange a more convenient time with the courier. If the courier cannot deliver your item will be returned to us and we will need to charge a fee for redelivery.
Please ensure your delivery address details are correct as we cannot be held responsible for any resulting delivery delays or undelivered packages.
If your parcel does not arrive when expected please contact us as soon as possible at office@thelermonthupton.com
Breakages
We pack our products securely to avoid damage and breakages. In the unlikely event this happens please email us immediately at office@thelermonthupton.com
Please don’t throw the item or packaging away so we can advise you on what needs to be done. We can then arrange a replacement or refund. See our refund policy here.
If after 7 days of having received the item without notifying us of a problem we cannot be held responsible for any damage that has occurred or issue a refund.
Stock availability
If there is an issue with stock availability or delays we will let you know as soon as possible so we can advise on a new delivery time, suggest an alternative product or provide a refund.
Domestic & International - shipping rates & times
The shipping cost for your order depends on the destination, as well as on the order value.
* Please note the rates below do not include bulky items like furniture but if you would like to order furniture please contact us for a shipping quote at office@thelermonthupton.com
For everything else our rates are as follows:
Domestic shipping
UK 1-3 business days
Order is trackable to the destination address.
England, Scotland, Wales, Northern Ireland £6.50
Free shipping on orders over £70
UK islands and Channel Islands 1-3 business days
Order is trackable to the destination address.
Isle of Man £18.00
Guernsey £18.00
Jersey £18.00 Please note orders over the value of £135 including delivery costs are subject to GST (Goods & Services Tax) by the Jersey Customs Authority.
International shipping
USA 1-3 business days
Order is fully trackable to the destination address.
$26.00 - $28.00
No tax (GST) is added to the price at checkout and no duties or fees to pay on delivery – we’ve got these covered!
Europe 7 -14 business days
Order is fully trackable to the destination address.
+ Belgium, France, Germany, Ireland, Luxembourg, Netherlands €17,95 - €19,95 (£15.00)
+ Austria, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden €25,95 - €27,95 (£22.00)
+ Greece €27,95 - €29,95 (£23.00)
+ Liechetenstein, Norway, Switzerland €40,95 - €42,95 (£35.00)
No tax is added to the price at checkout and no duties or fees to pay on delivery – we’ve got these covered!
Rest of the World 10-20 business days
Order is fully trackable to the destination address.
+ Canada £22.00
+ Argentina, Brazil, Colombia £85.00
+ Australia, China, Hong Kong, Japan, New Zealand, Singapore, South Korea, Taiwan £75.00
If your country is not listed please email us at office@thelermonthupton.com
Duty and taxes on shipping
Customers in the European Union & Rest of the World
Unless otherwise stated, orders shipped outside the UK may be subject to duties, taxes and additional handling charges upon delivery in the destination country. These are the responsibility of the customer to pay and will be billed directly by the courier or customs office of the destination country.
Please note items from our webshop made in the UK or EU and delivered into European Union member states will not incur any duty.