Shipping & Delivery
We offer worldwide shipping to many countries. If your country isn’t listed at checkout, please email us at office@thelermonthupton.com for a quote.
If you have any questions, don’t hesitate to get in touch — we’re always happy to help.
Order Turnaround
We aim to dispatch orders within 1–5 business days of receiving them. This may take longer during sales or holidays.
- In-stock items (home accessories, hooks, cards, prints): dispatched within 1–5 business days
- Custom-made items (lighting, furniture): lead time is 4–8 weeks. Please email us for a shipping quote for custom-made pieces.
Payment & Security
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay.
All transactions are securely processed and comply with PCI (Payment Card Industry) Data Security Standards.
Shipping Information
- All orders are packed and dispatched from the United Kingdom.
- UK orders are shipped via APC and Royal Mail.
- International orders are shipped via FedEx and Royal Mail.
- You’ll receive a tracking number as soon as your parcel is dispatched.
Important:
- We strongly recommend you track the parcel yourself through the courier’s website.
- If you are unavailable for delivery, please reschedule directly with the courier. Undelivered parcels returned to us will incur a redelivery fee.
- Please ensure your delivery address is correct. We can’t be held responsible for delays or failed deliveries caused by incorrect information.
Damaged Items
We pack everything carefully, but if something arrives damaged:
- Email us immediately at office@thelermonthupton.com
- Keep all packaging and the damaged item
- We'll advise on next steps and arrange a replacement or refund
Please notify us within 7 days of delivery. We’re unable to accept claims for damage after this time.
Stock Availability
If an item is out of stock or delayed, we’ll contact you as soon as possible with a revised delivery time, a suggested alternative, or a full refund.
Shipping Rates & Times
Shipping rates are based on destination and order value.
Furniture and other large items are not included in the rates below — please email us for a quote.
United Kingdom
- Mainland UK (England, Scotland, Wales, Northern Ireland): £6.50
- Free shipping on orders over £70
- Isle of Man, Guernsey, Jersey: £18.00
Note: Jersey orders over £135 (including delivery) may be subject to GST.
Delivery time: 1–3 business days
United States
- $26.00 to $28.00
- No duties or taxes — we cover these for US customers
Delivery time: 1–3 business days
Europe
- Belgium, France, Germany, Ireland, Netherlands: €17.95 – €19.95 (approx. £15)
- Austria, Denmark, Spain, Sweden, etc.: €25.95 – €27.95 (approx. £22)
- Greece: €27.95 – €29.95 (approx. £23)
- Norway, Switzerland, Liechtenstein: €40.95 – €42.95 (approx. £35)
- No duties or taxes — we cover these for EU customers
Delivery time: 7–14 business days
Rest of the World
- Canada: £22.00
- Australia, New Zealand, China, Japan, Singapore, UAE, etc.: £75.00
- Argentina, Brazil, Colombia: £85.00
Delivery time: 10–20 business days
Orders may incur customs duties or taxes, payable by the customer on delivery.
If your country is not listed at checkout, please contact us at office@thelermonthupton.com and we’ll provide a quote.