RETURNS AND CANCELLATIONS
Our policy lasts 14 working days. If 14 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
CONTACT DETAILS FOR RETURNS, CANCELLATIONS & EXCHANGES
Saffron Walden CB10 1NY
When you purchase an item that is in stock i.e. not made to order you have the right to cancel your contract (by notifying us in writing or other durable medium such as email) and returning items to us up to 14 working days after delivery subject to the conditions below:
To be eligible for a refund, any products that are returned should be unused, in the same saleable condition that you received it and it must also be in the original undamaged packaging. “Saleable” means the item is in its original condition, with no scratches, marks or blemishes on any part of the product.
If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value (a partial refund).
Once your return is received, inspected and if your refund is approved you will receive a refund from us that will be paid within 30 days of your return of goods. For security reasons, refunds are given by the same method that the original payment was made by.
For non-stock items i.e. items that are made to order on a typical 7-8 week lead time, there will be no charge for cancellation or amendments to orders if notification is received in writing by us within 7 working days of placing the original order. We will not be able to refund any payment after that time. All amendments to orders must be notified in writing or other durable medium such as email.
Furniture made to order (either standard size, custom and/or bespoke) may only be returned for full refund or exchanged in the unlikely event of items being found to be faulty.
It is the customer’s responsibility to ensure that all measurements of furniture purchased are checked to ensure accessibility. Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at time of order will not be refunded.
Once your refund is approved you will receive a refund from us that will be paid within 30 days of your return of goods. For security reasons, refunds are given by the same method that the original payment was made by.
This cancellation policy does not affect your statutory rights
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please inspect your order as soon as it arrives, and notify us within 7 working days of the date you receive them if we deliver incorrect or damaged goods. We only refund or replace/exchange items if they are incorrect, defective or damaged . We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
To be eligible for an exchange, any products that are returned should be unused, in the same saleable condition that you received it and it must also be in the original undamaged packaging. “Saleable” means the item is in its original condition, with no scratches, marks or blemishes on any part of the product.
Shipping or posting returns
To return your product, you should mail your product to: Thelermont Hupton, Station Approach Great Chesterford, Saffron Walden, CB10 1NY, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing or by email at email@example.com within 7 working days of the delivery of the goods in question. If you notify a problem to us under this condition, our only obligation will be, at our option:
To make good any shortage or non-delivery
Or to replace or repair any goods that are damaged or defective
Or to refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these Terms of Service is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
CANCELLATION BY US
We reserve the right to cancel the contract between us if:
We are unable to get sufficient stock to deliver the goods you have ordered
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
We will not be obliged to offer any additional compensation for disappointment suffered.
In the event of us cancelling the order we will provide a full refund.