Delivery / Shipping rates & terms
Delivery / Shipping information
We use a trackable, signed for service and will email you the courier’s tracking number.
Whilst the courier will generally inform you of the progress of your parcel we strongly recommend you track the parcel yourself through the courier’s website.
If you are not available to receive your scheduled delivery please arrange a more convenient time with the courier. If the courier cannot deliver your item will be returned to us and we will need to charge a fee for redelivery.
Please ensure your delivery address details are correct as we cannot be held responsible for any resulting delivery delays or undelivered packages.
If your parcel does not arrive when expected please contact us as soon as possible at email@example.com
We pack our products securely to avoid damage and breakages. In the unlikely event this happens please email us immediately at firstname.lastname@example.org
Please don’t throw the item or packaging away so we can advise you on what needs to be done. We can then arrange a replacement or refund.
If after 7 days of having received the item without notifying us of a problem we cannot be held responsible for any damage that has occurred or issue a refund.
If there is an issue with stock availability or delays we will let you know as soon as possible so we can advise on a new delivery time, suggest an alternative product or provide a refund.
* Please note if you would like to order furniture please contact us for a delivery quote email@example.com
For everything else our rates are as follows:
Channel Islands & Isle of Man: Guernsey, Isle of Man, Jersey £18.00
EU Zone 1: Belgium, France, Germany, Ireland, Luxembourg, Netherlands £15.00
EU Zone 2: Austria, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden £22.00
EU Zone 3: Greece £23.00
Europe, Non EU: Norway, Switzerland £30.00
North America: USA, Canada £22.00
Oceania: Australia, New Zealand £75.00
Africa: South Africa £60.00
South America: Argentina, Brazil, Colombia £85.00
Asia: China, Hong Kong, Japan, Kuwait, Malaysia, Qatar, Russia, Saudi Arabia, Singapore, South Korea, United Arab Emirates £75.00
If your country is not listed please email us at firstname.lastname@example.org