- Regular Price
- Sale Price
- Regular Price
- Unit Price
Refunds, returns & exchanges
We hope you are delighted with your order but if you would like to return or exchange an item please write to us within 14 days (cooling off period) of receiving your order. You have a further 14 days to return your item to us.
To be eligible for a return, your item must be in the same condition that you received it, intact, unused and in its original packaging. Otherwise, we reserve the right to refuse a refund or will offer a partial refund of the selling price. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Thelermont Hupton, Station Approach, London Road, Great Chesterford, Essex, CB10 1NY, United Kingdom.
If your return is accepted, we’ll send you instructions on how and where to send your package. We are sorry but we are unable to offer free returns. Items sent back to us without first requesting a return will not be accepted.
When returning your item(s) please wrap and pack it securely to avoid damage during transit. We recommend using a trackable, signed-for service to avoid any subsequent issues over items damaged or lost when being returned to us.
Refunds include standard shipping costs originally paid. Refunds for express or priority delivery costs are not refunded for goods arriving on time only if the order has arrived late.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please don’t throw away the item or any packaging away as this will affect your claim for a refund or exchange. We may request photographs of the item, the interior packaging and the exterior packaging including labels.
Exceptions / non-returnable items
Made-to-order and custom products (such as special orders or personalized items) cannot be returned.
But, you can amend or cancel your lighting, furniture and custom colour items if you notify us in writing within 7 days of placing your order. After 7 days we are unable to exchange or refund items made to your specific requirements.
Made-to-order and custom-made items can only be exchanged or refunded in the unlikely event of a fault being found which should be reported to us within 14 days of receipt.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Any item of furniture we are unable to deliver due to problems involving access to a property that is not mentioned by email when ordering will not be refunded. Please double-check all access and item measurements.
- Lighting items need to be installed by a suitably qualified electrician.
- We can only refund and exchange items purchased on our website. If you purchased an item from one of our stockists please contact them directly.
- Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at firstname.lastname@example.org.
Cancellations by us
We reserve the right to cancel the order if, for example, we are unable to source sufficient components or materials to deliver the items you have ordered. In the event of us cancelling the order, we will provide a full refund within 15 days.
You can always contact us for any return questions at email@example.com.
Bring a sense of calm and nature to your space with this cylindrical-shaped plant pot that is designed to sit away from the wall allowing room for the plant to grow.
Made by hand from luxuriously glossy, white bone china, this pot appears to hover away from the wall and can be used singly or with additional pieces, in-line or in decorative multiples to create wonderful vertical arrangements and flourishes of flowers, herbs and greenery.
The pot can be used as a pot cover or ‘cache pot’ allowing for easy removal of the plant for watering or a plant can be potted directly into the pot with added layer of gravel at the bottom to help with drainage.
Exuberant foliage contrasts beautifully with the crisp, white colour and minimal design of the pot allowing the plant to take centre stage. Perfect for entrance halls, reception areas, bedrooms and living rooms, it can also be used in the kitchen for aromatic herbs.
It is a handcrafted ceramic piece using traditional time honoured methods and made in The Potteries, the historic heart of Stoke-on-Trent.
- Made by hand
- Wall mounted
- Easy to unhook from wall
- No drainage hole
Other details / spec
Materials: bone china
Size: 12 x 15 w x 12 cm (l x w x h); internal pot size 10 Ø x 10.5 h
Weight: 0.65 kg (1.43 lbs)
Made in: UK
Maintenance: wipe with damp soft cloth